Returns & Refunds

If you are not completely satisfied with any part of your order, please contact our Customer Service Department at +1 506 857-0499 to speak with a Customer Service Representative.

We give each customer’s concerns individual attention and will provide you with the instructions for making your return or exchange. Please contact our Customer Service Department at +1 506 857-0499 within 30 days of delivery so the exchange, refund or credit transaction can be arranged. You may also email us at info@prelam.com for instructions.

1. Returned merchandise must be unused (resellable condition) and in original packaging
2. Custom items are not returnable
3. We reserve the right to not accept damaged returns